How To Share Your Complaints and Get Help
If you’re having a problem with any part of your mortgage experience, we want to make it right. We’re here for you, so please contact us and we will do our best to resolve your issue.
Here's how to get started:
- Create a ticket in our secure Message Center.
- Chat with us. Our chat window can be found in the lower-right corner of the page.
- Call us at 833-685-2566.
- Download, complete, and return this form if you don’t have an online account.
- Message us on social media:
- Facebook: @MrCooperHomeLoans
- Twitter: @MrCooper
- Mail us a letter and any supporting documentation:
Mr. Cooper
Attn: Customer Relations
PO Box 619098
Dallas, TX 75261
Note: Customer advocates can download, complete, and return this form.
More helpful resources:
- Escrow: Check out our escrow articles.
- Credit reporting: See this blog on how to fix credit reporting mistakes if you believe we’ve reported incorrect information to a credit bureau.
- Taxes: Find answers on possible issues with your property taxes and when we’ll pay your property taxes.
- Payments and payoffs: Get quick answers to top payment questions, including how grace periods and late payments work.
- Housing counselors: Read our blog on how HUD-approved housing counselors may be able to assist if you need help talking to us about issues such as forbearance.